Salesforce & BI Connector Sync Issues & Ecommerce Purchase Reporting Issue

Incident Report for Thought Industries

Resolved

This incident has been resolved.

Posted Mar 23, 2023 - 19:46 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 23, 2023 - 16:05 EDT

Investigating

Our engineering and development team is actively investigating an issue where they have identified and confirmed that all syncs (Salesforce & BI) have stopped running. Additionally, eCommerce reporting is not currently populating. This is only for US based instances. We want to apologize for the inconvenience to you and will keep you informed as our team is looking to resolve this as soon as possible!

Posted Mar 23, 2023 - 15:28 EDT

This incident affected: US - Platform.