All Systems Operational
US - Platform ? Operational
90 days ago
100.0 % uptime
Today
EU - Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - Summary

There was an intermittent issue with certificates loading for a small subset of customers using Panorama V1 and/or using certificate functionality where ‘always regenerate certificates’ was not enabled.

Timeline

Effected customers started noticing intermittent issues with some learner certificates not loading from Friday 16th October. This only effected certificates which were connected to courses completed after October 15th.

Rootcause

The root cause of this intermittent issue was determined to be a regression to certificate functionality not using 'always regenerate certificates' enabled after the release of a small CSS block update which allowed further styling customization to Certificate Templates.

Action Taken / Response

On Monday morning we starting working a reported issue around some certificates not loading in a customers Panorama V1 functionality. As we began to investigate a small subset of our customers started to also report intermittent issues with some learner certificates loading. This was an inconsistent error where the specific issue could not be reproduced or identified immediately. By early Tuesday we decided to roll back the CSS block release update to resolve the intermittent loading issue as the exact cause could not be fully identified.

NOTE: The CSS block is still visible when you are on the initial certificate configuration window but this is currently disabled until we can identify what caused the load issue to certificates in the above circumstances.
Oct 20, 11:30 EDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - We have resolved the issue and can confirm full functionality has been restored
Oct 16, 14:44 EDT
Investigating - Thought Industries is investigating possible intermittent slowdowns and will provide updates as soon as they are available
Oct 16, 14:12 EDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.