Between 5:45 AM PDT and 7:45 AM PDT the SCORM Rustici service experienced a minor increase in error rates, followed by a more severe outage between 7:45 AM PDT and 8:45 AM PDT, after which point service was restored. The root cause of this outage was determined to be a misconfiguration in the internal load balancer, which resulted in general Rustici traffic routing to a single node and degraded performance when traffic exceeded a critical threshold. The infrastructure team has applied a fix as of the resolution of this outage and confirmed that traffic is correctly routing to all available nodes.